These general conditions of sale has as their objective the purchase of products carried out remotely via a telematic network on the site www.selfpack.it, under M2PACK brand whose intellectual property, registered at the EUIPO, belongs to the company
M2 Industrie Grafiche srl – registered office: Modugno(BA)-S.P. 231 Km 1+300-vat number/fiscal code 07801160727 info@selfpack.it-amministrazione@selfpack.it
(right away called “M2PACK”) and any natural person, legal person and/or sole proprietorship and company ( right away “customer”).
Each purchase transaction will be governed by the Provisions of legislative Dlgs. 185/99, Dlgs 206/05; the information aimed at the conclusion of the contract will be subjected to Article 12 of legislative decree 70/03 and, as regards the protection of confidentiality, will be subject to the legislation referred to in legislative decree 196/03. Any changes or new conditions of sale will be promptly reported to the customer, will be effective from the time of publication on the site and will be applied only to sales concluded after publication.
Object of the contract
With these general conditions of sale, M2PACK sells to the customer, who buys remotely, products indicated and offered on the site www.selfpack.it The contract is concluded exclusively through the internet, through the realization of a purchase order by the customer according to the procedure provided on the site
The customer, in the act of purchase, examines the characteristics of the goods that are illustrated in the individual Product sheets and declares to have been specifically informed, among other conditions, especially in relation to: order, product price with detailed shipping costs, vat and other taxes if applicable, and any other costs, payment methods, right of withdrawal, guarantees, applicable law and place of jurisdiction.
Sending the purchase order by the customer implies full knowledge and express acceptance of these general conditions of sale.
The customer is required to check with the utmost attention and care the correctness of their data contained in the purchase order and promptly notify M2PACK of any corrections thereof.
The customer, if a natural person, who places an order through the site, declares and guarantees that he is of legal age (18 years) and has the legal capacity to enter into binding contracts.
In any case it is forbidden for the customer to enter false, invented or fictional names in the order procedure and in further communications to M2PACK which reserves the right to legally pursue any violation and abuse. The customer pays particular attention in completing the order form as M2PACK cannot be held responsible in any way for data deemed incorrect by the customer, if such information has been sent by the same.
Order
The customer proceeds with the purchase order for M2PACK through a request made directly on the site, following the procedures indicated, both in the compilation of personal or company data and in the payment method. The personal data communicated for payment will be processed by M2PACK to process the order request and the related invoicing.
Concluded the contract, M2PACK will send at the customer, by e-mail, an order confirmation containing a summary of the information already contained in the order itself.
The customer can purchase the products on the site at the time of placing the order as described in the relevant information sheets. The images on the site are indicative and they are provided to the customer to facilitate the recognition of the products.
The order is executed within the terms specified in the summary page and in the order confirmation email, subject to the availibility of the ordered product.
In case of forwarding of the order form with the payment of the price and unavailability of the product or with the impossibility of M2PACK to fulfill the order, we will refund immediately what has been anticipated by the customer.
Price of products and shipments
All prices on the site, expressed in euros (€) are to be understood as excluding VAT (22%), which will be calculated automatically in the shipping cart at the time of purchase. M2PACK reserves the right to change prices at any time, without prior notice.
The cost of shipments, not included in the price of the products, is charged to the customer, except in the case of specific offers for free shipping costs clearly entered on the site.
The cost of shipments is calculated based on the shipping method chosen by the customer, to the destination indicated by the number of packages and are indicated at the time of the order, when you have the data to be able to estimate them.
For sales abroad (excluding Italy): retail prices do not include any taxes, shipping costs, duties and taxes applicable in the country of destination of the products. These costs, which differ from country to country, are charged to the customer and will be calculated by a specific e-mail information.
Terms of payment
The customer can purchase the products on the site using different forms of payment, as indicated in the purchase procedure: paypal system, credit card, bank transfer, immediate transfer.
Any additional costs relating to a specific payment method will be explicitly highlighted during the purchase procedure itself.
The data and communications relating to the payment take place on special protected lines and with all the guarantees ensured by the use of the security protocols provided by the electronic payment circuits.
Delivery methods
M2pack delivers its products in Italy and abroad through specialized couriers. For deliveries abroad, any expenses (shipments and duties) will be communicated by e-mail depending on the country of destination of the goods.The shipment costs in Italy are calculated based on the shipping method chosen by the customer, to the destination indicated by him by the number of packages and are indicated at the time of the order, when you have the data to be able to estimate them.
The customer upon receipt of the goods in required to verify their integrity, if the customer has doubts about the integrity of the same, he must indicate this on the delivery receipt. The customer will have 14 days to check the integrity of the goods and communicate in writing by e-mail to the address amministrazione@selfpack.it any damage. Within 14 working days M2Pack will refund the customer (as provided for in the withdrawal procedures) or return undamaged goods of equal value and quality, in the event that the customer opts for this last solution.
Warranty
According to the Art. 130 of the consumer Code, M2PACK is responsible towards the customer for any lack of conformity existing at the time of delivery of the goods, in this case, the customer has the right to restore, without charge, the conformity of the goods by repair or replacement, in according with paragraphs 3,4,5 and 6 of art. 130 of the Consumer Code, or to an adeguate reduction in the price or resolution of the sales contract, in accordance with paragraphs 7,8 and 9 of art. 130 of the consumer code.
M2PACK notes that, according to paragraph 10 of art. 130 of the Consumer Code, a minor lack of conformity for which it has not been possible or is excessively burdensome to carry out the remedies for repair or replacement, does not give the right to resolution of the contract.
As cited by art. 132 of the Consumer Code, M2PACK is responsible for the case better described in the previous point where the lack of conformity manifests the term of 2 years from the delivery of the goods: in this regard, M2PACK also notes that, according to paragr. 2 of art. 132 of the Consumer Code, the so-called consumer customer loses the rights provided for by art. 130 parag. 2 of the Consumer Code if he does not report the lack of conformity to the seller within the term of 2 months from the date on which he discovered it.
In order to be able to take advantage of the guarantee better illustrated in the previous points, the consumer customer is obliged to provide the so-called proof of purchase as well as proof of the effective delivery of the goods by M2PACK.
In the event that the client is a professional as defined by art. 3 paragr. 1 lett. C) of the Consumer Code has the right to make use of the so-called legal guarantee provided by the current italian Civil Code, which provides that it is valid for a period 1 year from the delivery of the product, provided that, under penalty of forfeiture, the so- called customer professional has reported the relative lack of conformity within 8 days from its discovery.
The products offered for sale by M2PACK on its website are compliant with current italian or community national legislation,; the images and colors of the goods offered for sale on M2PACK website are to be understood as indicative and illustrative, with the consequence that the customer ( both so-called consumer and professional) is required to refer exclusively to the characteristics described in the sheet technique (if existing) of the related product: therefore, any inaccuracies or differences of a non-substantial nature between what is represented on the M2PACK website and the product delivered to the customer are not to be considered as non fulfillment of a contractual nature.
Delivery times are those indicated in the purchase order and specified in the purchase order confirmation and may vary based on the destination, type of product, amount and volume of the goods.
M2PACK will not be responsible for delays caused by the incorrect communication of addresses and other information necessary to carry out the delivery of the products.
Upon delivery of the products to the customer by the carrier responsible for their transport, the customer must check, in the presence of the carrier, that:
a) The quantity and type of products ordered corresponds to what is indicated in the transport document;
b) The packaging used for transport has to result intact, not damaged or in any case altered, even only in the closing materials.
c) The quantity and type of products delivered correspond to what was ordered.
In the event that the package shows evident signs of tampering or alteration, the customer must notify M2PACK by e-mail and/or registered letter with return receipt within the next 24 hours.
For each order placed on the site, M2PACK will issue an invoice for the goods shipped, sent by e-mail or by post to the holder of the order or inserted in the package sent to the customer.
M2PACK at the time of shipment of the goods will send the customer an e-mail or sms with the tracking of the shipment, indicating the shipping code and the information relating to the courier.
Applicable law and place of jurisdiction
The sales contract concluded in accordance with these general conditions is understood to be concluded in Italy and governed by italian law. Any dispute relating to the interpretation, execution, validity of the sales contract concluded through the site, will be subject to the exclusive jurisdiction of the place of jurisdiction of Bari.
Customer service
For any request for assistance, M2PACK can be contacted by phone at the number+39 344 2002183 (Monday to Friday from 9am to 6 pm) by e-mail at info@selfpack.it Or by filling out the appropriate contact form.
content and intellectual property rights
The contents of the site, works, images, photographs, dialogues, music, videos, documents, drawings,figures, logos and any other material published on the site are protected by copyright and by any other intellectual property rights of M2PACK and other rights holders. It is forbidden to reproduce, modify, duplicate, copy or otherwise exploit the images and contents of the site unless previously authorized in writing by M2PACK.
Processing of personal data
Customer data are processed by M2PACK in accordance with the provisions of the legislation on the protection of personal data, as better specified in the information available in the specific Privacy Policy section on the site.